general policies
Confirmation Call/E-mail
As a courtesy, we try to call or E-mail (based on your preference) a business day prior to confirm your reservation.
However, if we are unable to call or reach you, please understand that it is your responsibility to update us on any changes to your contact information. In the end it is your responsibility to remember your reservation dates and times to avoid late arrivals,
missed reservations and cancellation fees.
late arrivals
The original service price will apply. If time allows we will try to accommodate original service.
Missed Reservations
you will be unable to schedule future reservations. However, you may be considered as a walk-in.
Cancellation Policy
We ask that you call us at least 24 hours in advance if you need to cancel your reservations.
If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your reservation. Extensive and multiple salon/spa services may require a major credit card to secure appointments. If you must reschedule or cancel appointments, please notify us 24 hours in advance to avoid an automatic credit card charge of 50% of the price of the services reserved. For a ‘no show’, your credit card is automatically charged for the full value of services.
Walk-Ins
We welcome walk-in customers, however if it is not convenient with our schedule you may have a waiting period or need to schedule an actual reservation.
REFUNDS
Although we strive to satisfy all of our clients, we do not give refunds. We would like the opportunity to resolve the issue. Rest assured your wishes are in our best interest and want to make you happy!
Returned checks
Any returned check will result in a $35.00 service charge plus the face amount of the check to be paid before any other service can be rendered.
We accept Cash, Check, Visa, MasterCard, Discover and American Express.