general policies
Confirmation Call/E-mail
As a courtesy, we try to call or E-mail (based on your preference) a business day prior to confirm your reservation. However, if we are unable to call or reach you, please understand that it is your responsibility to update us on any changes to your contact information. In the end it is your responsibility to remember your reservation dates and times to avoid late arrivals, missed reservations and cancellation fees.
late arrivals
If you are more than 15 minutes late, your reservation may be shortened to remain on schedule. The original service price will apply. If time allows we will try to accommodate original service.
Missed Reservations
In the event that you miss three consecutive reservations without contacting the salon, you will be unable to schedule future reservations. However, you may be considered as a walk-in.
CANCELLATION/NO-SHOW POLICY
Our stylists’ time is valuable, just like yours. We ask that you respect that time by kindly notifying us of appointment cancellations at least 24 hours in advance. If you’re unable to cancel your appointment within that timeframe, the following fees will be incurred:
• Must have a credit card on file to make an appointment.
• 24 hours or more in advance–no fee.
• Less than 24 hours in advance–50% of the cost of services booked.
• No-shows–100% of the cost of services booked.
Walk-Ins
We welcome walk-in customers, however if it is not convenient with our schedule you may have a waiting period or need to schedule an actual reservation.
REFUNDS
Although we strive to satisfy all of our clients, we do not give refunds. We would like the opportunity to resolve the issue. Rest assured your wishes are in our best interest and want to make you happy!
Returned checks
Any returned check will result in a $35.00 service charge plus the face amount of the check to be paid before any other service can be rendered.
We accept Cash, Check, Visa, MasterCard, Discover and American Express.